Refund policy

Returns & Refund Policy

30-Day Money-Back Guarantee

We're confident you'll love our products, but if you don't, we offer a 30-day money-back guarantee for customers in Australia, New Zealand, and the United States.

Eligibility

• This guarantee applies to one single product item per customer.
• The 30-day period begins from the date your order is marked as delivered, based on tracking information.
• You must contact our customer support team within 30 days of delivery to be eligible.
• This guarantee does not apply to multiple units, bundles, samples, or subscription renewals.
• This offer is only valid for orders shipped to Australia, New Zealand, or the United States.

Refunds

• Refunds are issued to the original payment method used at purchase only.
• Shipping fees are non-refundable.

How to Request

To submit a refund request, please contact us at info@phytality.com with your order number and the email address used at checkout.

This policy does not override your rights under the Australian Consumer Law or any other applicable consumer protection legislation in your country.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, we will exchange it for a replacement of the same value at no cost to you.

Please photograph the item and contact us within 30 days of receiving your order. Do not dispose of the item until the exchange has been arranged.

To make a claim, please send the following to info@phytality.com:

• Your name
• Product details
• Proof of purchase, including your order number
• A description and photo of the issue

We reserve the right to request that the item be returned to us before a replacement is issued.

Return address: Phytality 20/28 Roseberry Street Balgowlah NSW 2093 Australia